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Return Policy

We stand behind our products 100% and strive to use the best materials. If you are not satisfied with your Tulliani purchase, you can return it for a replacement or full refund. All items must be returned within 30 days of purchase.

Although we want to maintain the best customer service we can, the Tulliani guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.

Merchandise that has been worn, used, altered or damaged will not be accepted. Remo Tulliani reserves the right to refuse return of any merchandise that does not meet the above return requirements at Remo Tulliani's sole discretion.

Please send an email to orders@tulliani.com for any questions.

Frequently asked Questions:

How do I return an item?

All items purchased on Tulliani.com must be returned by mail and should include your order number. Please email: orders@tulliani.com, and include your order number in the email, to receive the return address. You will receive a response within 24 hours.

Remo Tulliani will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.

To make an exchange, please send an email to orders@tulliani.com to inform us of your new request. We will ship you your new product as soon as we receive the previous one.

How long does it take for a refund to be issued?

Every effort will be made to ensure a prompt refund. Returns to Tulliani.com are processed within 7-10 business days of receipt. A confirmation email will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilized for payment.

Are delivery charges refundable? 

Original shipping charges incurred at the time of purchase are non-refundable.

Can I exchange or return an item gifted to me by someone else?

Gift items purchased on Tulliani.com may be returned. However, refunds may only be issued to the same credit card used for original payment.

Can I exchange or return personalized items?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

 For further assistance please email orders@tulliani.com for Tulliani.com product return information.