We stand behind our products 100% and strive to use the best materials. If you are not satisfied with your Tulliani purchase, you can return it for a replacement or full refund. All items must be returned within 30 days of purchase. Although we want to maintain the best customer service we can, the Tulliani guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. Merchandise that has been worn, used, altered or damaged will not be accepted. Tulliani reserves the right to refuse return of any merchandise that does not meet the above return requirements at Tulliani's sole discretion. Please send and email to firstname.lastname@example.org for any questions.